So, how many of you have a customer complaints procedure in place? I didn’t until about a week ago! This is hard for me to share as its quite personal to one of my businesses, but I feel I must share it to save you making a mistake that I did. Well, its not even … Continue reading The Hard Stuff: Customer Complaints
Yesterday I had an amazing day. It started off with waking up in a panic at all the snow (again) to seeing the snow be washed away and carrying on with my awesome day! After the initial panic, I had a meeting with my mentor with is always an excellent, thought provoking experience. I am … Continue reading The Importance of Support
Getting paid and money management can be difficult in business because, in addition to customers, cash flow and managing your accounts properly is what keeps your business running smoothly. Consequently understanding money management has to become a priority. Even if you hire an accountant to do the hard stuff and make it balance, you will … Continue reading Lets Talk Money
We are kicking off Business Book Club this March with Be Brilliant Every day by Andy Cope and Andy Whittaker. The Blurb: "Modern life is relentless. Your weeks are zipping by in a blur and your weekends provide an all–too–brief respite before you plunge headlong into the next manic episode of your life. The result? … Continue reading Business Book Club – Be Brilliant Everyday
Life is what you make it, don’t you agree? And I think it is agreed that life is short. So why would you go through it without a plan? I am so excited to share with you our 90 Day Goal Mission! We have created an incredible workshop and quarterly mission for you to help … Continue reading The 90 Day Goal Mission
International Women's Day (March 8) is a global day celebrating the social, economic, cultural and political achievements of women. Since the early 1900's we have been celebrating IWD and using it as a call for gender parity. Many organizations declare an annual IWD theme that supports their specific agenda or cause, and some of these … Continue reading International Women’s Day Derby
This week I felt the need to be re-inspired. Sometimes we work so much that we lose sight of what we’re trying to achieve and end up feeling low and run down. So, at the beginning of the week, I actually took a day off! I know right!? (Read the blog post before this!) I … Continue reading Take an Inspired Break.
When was the last time you took a day for yourself? My bet is that you haven’t had any ‘me time’ in a long time… As business owners, we rarely allow ourselves to take time off, and that's probably because we view them as an unnecessary "indulgence." And we feel the business will collapse without … Continue reading Take a Day Off!!
Self belief is hard. You're constantly at war with that tiny voice in your head that tells you, ' You can't do this ! ' or ' What if it doesn't work?! ' and the thing with self belief is, you have to believe that little voice is talking crap! Even if sometimes it's the … Continue reading Self Belief is Hard (but you can do it!) by Josie Hardaker
I would say that believing in yourself 100% is possibly one of the hardest things to do! I have been thinking long and hard about this question and about when, in my life, I have had 100% faith in me. Looking back it’s maybe not as often as I would like! It also seems to … Continue reading 100% Confidence by Abbi Burns