The Hard Stuff: Customer Complaints

So, how many of you have a customer complaints procedure in place? I didn’t until about a week ago! This is hard for me to share as its quite personal to one of my businesses, but I feel I must share it to save you making a mistake that I did. Well, its not even … Continue reading The Hard Stuff: Customer Complaints

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The Importance of Support

Yesterday I had an amazing day. It started off with waking up in a panic at all the snow (again) to seeing the snow be washed away and carrying on with my awesome day! After the initial panic, I had a meeting with my mentor with is always an excellent, thought provoking experience. I am … Continue reading The Importance of Support

Lets Talk Money

Getting paid and money management can be difficult in business because, in addition to customers, cash flow and managing your accounts properly is what keeps your business running smoothly. Consequently understanding money management has to become a priority. Even if you hire an accountant to do the hard stuff and make it balance, you will … Continue reading Lets Talk Money