The Hard Stuff: Customer Complaints

So, how many of you have a customer complaints procedure in place? I didn’t until about a week ago! This is hard for me to share as its quite personal to one of my businesses, but I feel I must share it to save you making a mistake that I did. Well, its not even … Continue reading The Hard Stuff: Customer Complaints

The Hard Stuff: Getting Paid

In business we have amazing aspects which we love doing, such as seeing clients, creating our product or service, operations etc. There’s nothing I love more than delivering the service my business offers and seeing the client's smile! It's so rewarding. But the critical things that help our businesses move forward, we generally don’t enjoy … Continue reading The Hard Stuff: Getting Paid