So, how many of you have a customer complaints procedure in place? I didn’t until about a week ago! This is hard for me to share as its quite personal to one of my businesses, but I feel I must share it to save you making a mistake that I did. Well, its not even … Continue reading The Hard Stuff: Customer Complaints
Yesterday I had an amazing day. It started off with waking up in a panic at all the snow (again) to seeing the snow be washed away and carrying on with my awesome day! After the initial panic, I had a meeting with my mentor with is always an excellent, thought provoking experience. I am … Continue reading The Importance of Support
Getting paid and money management can be difficult in business because, in addition to customers, cash flow and managing your accounts properly is what keeps your business running smoothly. Consequently understanding money management has to become a priority. Even if you hire an accountant to do the hard stuff and make it balance, you will … Continue reading Lets Talk Money
Have you ever heard the quotes where your supposed to think like a superhero? or a perfect hustler? to be powerful, a pioneer or an inspiration? Yes, I have too, but i honestly don't feel like that most of the time. When I started my business i was stuck between a rock and a hard … Continue reading I Feel Human, And It’s Unsettling…
In business we have amazing aspects which we love doing, such as seeing clients, creating our product or service, operations etc. There’s nothing I love more than delivering the service my business offers and seeing the client's smile! It's so rewarding. But the critical things that help our businesses move forward, we generally don’t enjoy … Continue reading The Hard Stuff: Getting Paid
The Diamond Initiative recently had the opportunity of hiring interns to support us with our December event! It was an eye opening and amazing experience, and we would like to share with you their stories. Here is Charlotte's account of her time and experience with The Diamond Initiative... "When I applied for a Social Media … Continue reading The Expert In Anything, Was Once A Beginner
What an incredible day we had last Friday. I'd just like to take a moment now to thank everybody involved. From the enthusiastic interns who helped organise the event, to the speakers, to our wonderful guests. So much hard work was put into the afternoon and it really did pay off. We started the afternoon … Continue reading Celebration of Women in Business Event Review
Do you set goals for you business and personal life? If not, you should. Otherwise how else will you achieve everything you want in life? Life is short, and we must make the most of it. I get it, not everybody is goal orientated or career orientated and an ‘over-achiever’ like myself (I really like … Continue reading The Importance of Goal Setting for 2018.
As you all know our Celebrate Women in Business event is coming up on the 15th of December at The Orange Tree in Derby! We reached out to Andy Cope to give us an insight into his training ( that has been specifically designed for us at The Diamond Initiative!), he was also really excited … Continue reading Andy Cope talks about his excitement for our event!
So, have you ever agree to do something and immediately regretted it? That is what i did when i agreed to go on a sailing trip to take part in the Small Ships Race in Southampton at the beginning of October. It sounded amazing on paper, a few days sailing, learning new skills, an exciting … Continue reading Happiness Comes In Waves