The Hard Stuff: Customer Complaints

So, how many of you have a customer complaints procedure in place? I didn’t until about a week ago! This is hard for me to share as its quite personal to one of my businesses, but I feel I must share it to save you making a mistake that I did. Well, its not even … Continue reading The Hard Stuff: Customer Complaints

The Importance of Support

Yesterday I had an amazing day. It started off with waking up in a panic at all the snow (again) to seeing the snow be washed away and carrying on with my awesome day! After the initial panic, I had a meeting with my mentor with is always an excellent, thought provoking experience. I am … Continue reading The Importance of Support